My client is looking for someone to join their support team to fulfil 2nd line support responsibilities.
Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Line support team as needed.
The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team!
As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure.
You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service.
My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team.
They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role.
This role requires someone who is process orientated, effective and has the ability to build rapport with their clients.