Our client, a global technology company, is seeking multiple talented individuals to join their elite White Glove Service team in providing premium end-user computing support.
The ideal candidates will encompass both 1st and 2nd line support roles, ensuring a seamless computing experience for a diverse user base of approximately 1,000 employees.
These roles will have a hybrid working style and be based in London.
Kelly Services are currently working in partnership with a leader in secure e-payments and trusted transactions.
They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth.
On-Site Support Staff are required to perform duties across the range of onsite services and therefore this role requires a flexible, 'can do' attitude working across the range of onsite duties as part of a team to:
Ensure all processes are followed accurately and to flag any process or service failures to line manager
Deliver services to the required Service Levels (SLAs) and high quality standards
On-Site Support Staff are required to perform duties across the range of onsite services and therefore this role requires a flexible, 'can do' attitude working across the range of onsite duties as part of a team to:
Ongoing temp role; JOB PURPOSE
Deliver services to the required Service Levels (SLAs) and high quality standards
As our new Customer Support Advisor, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter.
We are seeking a dedicated and empathetic Customer Support Advisor to join our fun and friendly team.
Your primary objective will be to ensure customer satisfaction by delivering prompt, efficient, and personalised support.