Provide initial 1st line technical assessment and support.
General
Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.
This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.
Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights.
Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to clients and through IT channels.
Are you ready for the next step
The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships.
Techunite Ltd are recruiting for a 2nd line support engineer to join a company based in Egham.
As well as general IT support to customers you will be looking after a number of users across g-suite so any experience with that would be beneficial but we would be keen to see all levels of experience at this intitial application stage.
Hybrid remote working offered, and the rest of the time will be going to some local customer sites.
Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
To provide 1st /2nd line network operations support including monitoring of our clients VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.
To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries for both maritime and land based customers.
To provide out of hours support for all other departments.
We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
Contract term: 12 months FTC
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.