Techunite are recruiting for a growing MSP based in Godalming for a 1st/2nd Line Support Engineer to join the helpdesk. This role offers hybrid remote working, and occasionally there will be some local site visits involved.
Key Experience Considered:
- Experience working in an IT helpdesk environment - 1st and 2nd line
- Experienced Microsoft 365 Administrator
- Experience working with Azure Active Directory and Security Setup for Entire 365 Estates
- Experience maintaining Cyber Essentials / Essentials Plus compliant infrastructure
- Server administration to include Active Directory user and groups, Exchange/Office 365, file shares and permissions.
- Able to effectively communicate with team members, customers and managers and promote ideas and innovation.
- Methodical and adaptable approach to problem solving, must show initiative and resourcefulness when presented with unusual conditions.
- Possess a business-like and professional telephone manner.
Role Responsibilities:
- Support Staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- Dealing with 1st Line to 3rd Line Support calls via ticket system
- Setting up new users on all systems and applications including but not limited to Google G-suite, AD/Office365, Creative cloud.
- Ensure Computers and Servers are maintained to a high standard and up to date with relevant software.
- Assistance with Server setup and migrations.
- Install and configure computer hardware operating systems and applications Microsoft OS and MacOS
- Communicate with technicians across different campuses to maintain continuity of specification throughout.
- Research and develop custom tools and processes to better manage the above.
- Perform physical checks on workstations and network connections.
- Carry out regular maintenance across the site during holiday periods.
Benefits and Perks:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free on-site parking
- Local Gym
- Health Care