The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
A boutique consulting firm are on the lookout for a proactive and enthusiastic 1st/2nd Line Support Analyst to join their newly formed IT Support function.
In this varied support role, you will help manage and run the day-to-day IT operations for the global business.
With two UK offices in Staines and London, you will be splitting your time across both locations, supporting users with their desktops/laptops as well as a variety of other applications and security issues.
A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing workload, as a result of the company's rapid growth and expansion.
Provide initial 1st line technical assessment and support.
General
Venn Group is currently working with a well known University based in Surrey to recruit a 1st Line Support Analyst to act as the first and central point of contact for users.
This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.
We are working with an exciting client who are currently looking for a 1st/2nd IT Support Engineer to help with their IT issues.
As the 1st/2nd Line Engineer will be the only IT Engineer within the client site giving them exposure to a variety of technologies and Networking systems.
Day rate: £100.00to £130.00 per day inside IR35, depending on experience
Based in London my client is recruiting for an 1st / 2nd Line IT Support Analyst for an initial 6 months Fixed Term contract with possible permanent role (You will be on my clients payroll paying £32k-£34k pro-rata -please do not send in your CV if you are looking for a daily or hourly rate, this role would suit someone who is available now or at short notice).
Working as part of the IT team, you will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls.
You will also be the onsite presence for desk side support to users based in London office.