You will be responsible for providing first response to client tickets, including phone calls, emails, implementing first time fixes, following escalation procedures and monitoring daily tasks, all withing contracted service levels.
We are seeking an experienced and dynamic Triage Engineerto join our helpdesk team
This role primarily serves as the first point of call for all customers.
Posted by Havant and South Downs College (HSDC) • £22,507.70/yr
HSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.
Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for "owning" IT support requests from initiation through to their successful resolution.Responsibilities You will be responsible for:
Provide exceptional desktop IT support combined with excellent customer service to staff and students
Posted by Ernest Gordon Recruitment Limited • £30K/yr to £35K/yr
IT Support Engineer (2nd Line/Microsoft Provider)
£30,000 - £35,000 Training Progression Company Benefits
Are you an IT Support Engineer with a background working in an MSP, now looking to join a thriving young business that puts development at the forefront of the company?