The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
My client, a large MSP based in Kent, are looking for a 1st Line Support Engineer to join their ever-growing team.
You will play a critical role in providing technical support and assistance to end-users within the organisation.
You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
A heavily cloud-focused organisation based in central London is on the lookout for an ambitious 1st Line Support Analyst to join their team to help manage an increasing workload, as a result of the company's rapid growth and expansion.
Based in London my client is recruiting for an 1st / 2nd Line IT Support Analyst for an initial 6 months Fixed Term contract with possible permanent role (You will be on my clients payroll paying £32k-£34k pro-rata -please do not send in your CV if you are looking for a daily or hourly rate, this role would suit someone who is available now or at short notice).
Working as part of the IT team, you will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls.
You will also be the onsite presence for desk side support to users based in London office.
My client, a rapidly growing MSP is looking for a 1st Line IT Support Engineer to join the team.
The ideal candidate will possess at least 1 year of experience in an IT support environment, with expertise in Windows Desktop OS, hardware, and the MS Office suite.