Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Do you have customer service experience and an admiration for technology?
Do you enjoy talking to people and solving issues?
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
This 1st/2nd Line Engineer role would be ideal for someone who is looking to have their voice heard in a new company and someone who wants to grow, learn, and develop.
A client of mine based near Leeds are looking to hire a 1st/2nd Line Engineer, an established business in the area.
They are looking for someone with experience with 1st & 2nd line technical support who will thrive at the opportunity to learn & grow.
1st Line Support Analyst - £25000 - £28000 Bonus Benefits
Supportive and close knit team and large in house IT function means you can look forward to a fantastic working environment, positive work culture and lots of opportunity for progression.
Vibrant Media Culture and an attractive bonus and benefits package.