Posted by Havant and South Downs College (HSDC) • £22,507.70/yr
Provide exceptional desktop IT support combined with excellent customer service to staff and students
HSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.
Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for "owning" IT support requests from initiation through to their successful resolution.Responsibilities You will be responsible for:
As a Managed Service Desk Engineer (T1), you will be the primary point of contact for our customers utilising cloud-based IP telephony solutions.
Your responsibilities will include managing technical change requests, troubleshooting and resolving technical issues, and liaising with senior engineers and partners for more complex matters.
The task at hand: You will be responsible for ensuring timely, accurate, high volume incentive payments to customers whilst reviewing and suggesting improvements to the current process.