Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base.
Our client, established in 2007, stemmed from a deep-rooted passion and commitment to shaping the energy landscape for the better.
Initially focusing on solar thermal energy systems, the company has since broadened its horizons, now providing a diverse array of renewable energy solutions.
These include heat pumps, air source heat pumps, ground source heat pumps, mechanical ventilation heat recovery, underfloor heating, and solar PV.
Responsible in managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic event within our clients Major Loss & Complex Loss Team.
The role will be home based with regular regional travel required with occasional overnight stays depending upon location.
As an experienced commercial account handler/Executive and a business focused individual, you will be handling renewals, MTAs and broking new business to the market.
You will be joining a small, experienced team, dealing with all classes of commercial clients.
Key responsibilities
Handling renewals, MTAs, and broking new business to the market.
Our Client are a Leading Telecommunications company specialising in Cloud telephony, IT and Security.
Based in the beautiful site of the Whiteley Business Park, you can enjoy working in a location that offers you shopping, restaurants, walks or relaxing by one of the lakes with your lunch.
The position we have is for a Telemarketing Executive to join the team and help them grow the business by building relationships with new customers and booking appointments for the field sales team.