Connect Personnel are representing one of the UK's leading waste management companies who has capacity to recycle up to 22 tonnes an hour through its waste sorting facility, removing glass, aluminium, ferrous metals, paper, cardboard, plastic film, and plastic bottles.
This company is looking for a Senior Mortgage Collection Agent to provide specialist financial support to customers experiencing financial difficulties regarding mortgage repayments and arrears situations.
The role requires managing a portfolio of complex and high-risk cases to provide a first-class level of service, fully supporting the needs of vulnerable customers and identifying and implementing appropriate solutions.
Acting as a genuine subject matter expert, the role holder will also be required to provide ongoing referral and coaching support to less experienced members of the Financial Support Team managing less complex portfolios.