This company is looking for a Senior Mortgage Collection Agent to provide specialist financial support to customers experiencing financial difficulties regarding mortgage repayments and arrears situations.
The role requires managing a portfolio of complex and high-risk cases to provide a first-class level of service, fully supporting the needs of vulnerable customers and identifying and implementing appropriate solutions.
Acting as a genuine subject matter expert, the role holder will also be required to provide ongoing referral and coaching support to less experienced members of the Financial Support Team managing less complex portfolios.
Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.
Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you.