Posted by Lloyd Recruitment Services Ltd • £29K/yr to £30K/yr
We are looking for individuals to join our client based in the local area, where you will be the first point of contact for all enquiries relating to areas and debt management.
The focus of this role is to engage with each customer, using your listening skills to build a rapport and understand each element of their case.
Showing empathy, understanding and being non-judgemental you will help put into place a suitable payment plan.
A fantastic opportunity has emerged for a Homeownership Assistant to join one of Adecco's most improved public sector housing clients in a full time (35 hours per week, Monday to Friday), temporary role for the next 3 months (The permanent salary would be £29,700 per annum).
Based in Epsom in Surrey for 2 days each week (3 days working from home after the induction period), this role would be ideal for a junior housing professional who is keen to progress their career within housing and learn all about leasehold services etc.
In this role you will be required to support the Homeownership Manager and team to provide a professional housing management service to the Group's expanding leasehold portfolio ensuring obligations of the leases and the statutory obligations of the applicable Acts are met.
A bit about the role: Operational management of the contact centre, overseeing the effective delivery of customer complaint handling, resolution, and support for customers who may be experiencing financial difficulties.