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Are you looking for a position in which you keep things moving and deliver when it matters most? If so, then you could be the newest addition to our team as a Seasonal Operations Coordinator at the Port of Dover. Be part of the movement - and play your part. About the role Are you an individual with excellent communication skills who always has the customer in mind? Do you pride yourself on your organisational skills and your ability to work well in a team? Being able to work on your own initiative, you will represent the company in a smart, professional, and dedicated manner. If this sounds like you, our Operations Coordinator Position May-September, based in Dover, may be the perfect opportunity for you. You will be responsible for: Working 4 on 4 off, with two shift patterns 0630-1830 & 1830-0630 Accurately checking in freight and tourist vehicles/passengers at our check-in booths or Driver's Reception Building, ensuring a seamless experience for all Loading and discharging vessels Handling ticket sales (cash and card) About you We are in search of individuals who possess strong computer skills and can thrive in a fast paced, high-pressure environment. Excellent customer service skills are also essential for this role as you will be talking to our customers on a daily basis. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. Working at DFDS Join the movement and grow with us. Now about what we can give you. You'll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to Thrive, our award-winning Wellbeing platform. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Experience Assistant. Be part of the movement and play your part About the role Do you have a passion for delivering a great customer experience, enjoy being on the move at sea & on land, along with putting a smile on everyone's face? As a Customer Experience Assistant you will look after our guests who travel with DFDS by coach, you will care for our customers from the start to finish of their itinerary. The role is a 0 hour contract where we will require you to work between 9-5 Monday to Friday. You will be responsible for: Manage customer impacting issues as and when they occur in a troubleshooting mode Share & manage new initiatives to surprise and delight our guests pre & post travel. Supervise teams in ports and onboard to create engagement with surprise & delight activities for our customers & junior guests. Work closely with Customer Experience & OBS colleagues onboard & ashore to continue to enhance our products and services for junior guests & pet travel. Support & provide information for customers in high season in the assembly lanes in all BUC channel ports, along with focussing on additional requirements for pet travel needs in the summer weather conditions. Conduct customer satisfaction surveys collecting data using interviews and questionnaires on iPads, follow up & resolve any queries or issues that might arise. Have a keen interest in social media to share organisational updates & fun news internally with our colleagues. Manage administration and department inboxes for internal and external customers. Manage the schedule and planning of customer experience activities using reports and forecasts. Regular travel to other DFDS sites to support & enhance our customer experience within BU Channel. About you Embark on an exciting journey with us, where your passion for aiding others and your knack for efficiency take centre stage. We're on the lookout for individuals with a driving license and adeptness in Microsoft Office applications like Excel, Word, PowerPoint, and Outlook. If you thrive in crisis situations, enjoy finding innovative solutions, and possess exceptional communication skills, this role promises excitement and fulfilment. Join our vibrant team today and be a driving force behind our success! We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join. Working at DFDS Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Now about what we can give you. You'll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to Thrive, our award-winning Wellbeing platform. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Support Supervisor. Be part of the movement and play your part About the role Working a shift pattern of 4 on 4 off, with a mixture of day and night shifts. As the Customer Support Supervisor, you will ensure our guests receives a top-class welcome on arrival at port with real time boarding & travel information, whilst always exploring new opportunities of enhancing our customer's experience. You will be responsible for: Managing customer impacting issues as they come up in a troubleshooting mode Identify, nominate, coach and develop the operational team Assisting with the development and delivery of customer service standards with coaching & training plans. Actively work towards improving department and individual performance. Communicating travel update notifications via social media platforms and voice. A departmental champion of the Passenger Rights Regulation 1177/2010. Communicate DFDS policies and procedures to all staff and ensure clarity and understanding. Coordinating tourist and freight check-in positions to maximise the efficiency of the type of traffic demands About you We're seeking someone with a solid command of Microsoft Office tools like Excel, Word, PowerPoint, and Outlook, alongside expertise in Hazcheck. The role involves overseeing tourist and freight bookings, with a deep understanding of check-in functionalities for both. Familiarity with department processes and procedures is essential, as is knowledge of operations department activities. As a natural leader, you inspire and organise those around you, demonstrating genuine care for others. You will need a proactive approach, which shines in moments of crisis and quick, decisive action is needed. Efficiency is your mantra, always striving for improvement. If you're a hands-on problem-solver with excellent communication skills, we want to hear from you. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. Working at DFDS Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Now about what we can give you. You'll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to Thrive, our award-winning Wellbeing platform. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.