Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Support Supervisor.
Be part of the movement – and play your part
About the role
Working a shift pattern of 4 on 4 off, with a mixture of day and night shifts. As the Customer Support Supervisor, you will ensure our guests receives a top-class welcome on arrival at port with real time boarding & travel information, whilst always exploring new opportunities of enhancing our customer's experience.
You will be responsible for:
- Managing customer impacting issues as they come up in a troubleshooting mode
- Identify, nominate, coach and develop the operational team
- Assisting with the development and delivery of customer service standards with coaching & training plans.
- Actively work towards improving department and individual performance.
- Communicating travel update notifications via social media platforms and voice. A departmental champion of the Passenger Rights Regulation 1177/2010.
- Communicate DFDS policies and procedures to all staff and ensure clarity and understanding.
- Coordinating tourist and freight check-in positions to maximise the efficiency of the type of traffic demands
About you
We're seeking someone with a solid command of Microsoft Office tools like Excel, Word, PowerPoint, and Outlook, alongside expertise in Hazcheck. The role involves overseeing tourist and freight bookings, with a deep understanding of check-in functionalities for both. Familiarity with department processes and procedures is essential, as is knowledge of operations department activities. As a natural leader, you inspire and organise those around you, demonstrating genuine care for others. You will need a proactive approach, which shines in moments of crisis and quick, decisive action is needed. Efficiency is your mantra, always striving for improvement. If you're a hands-on problem-solver with excellent communication skills, we want to hear from you.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.
Working at DFDS
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You'll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Thrive, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.