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Position: Administrator (Training to become estimator) Location: Droitwich, Worcester Hours: Monday - Friday (9am - 5pm) Salary: Competitive, based on experience £26,000 Join a dynamic team within the automotive industry located in Droitwich. We're dedicated to elevating the standards of car servicing, prioritising excellent customer service. If you're an enthusiastic, detail-oriented individual with a customer-centric approach, we invite you to apply for the position of Administrator. Role Responsibilities: Greet and assist customers both in person and over the phone, offering guidance on the repair process. Efficiently manage the body shop's workflow by scheduling vehicle appointments and coordinating drop-offs and pickups. Address customer and insurer queries, accurately documenting information and liaising with the workshop team as necessary. Organise vehicle recoveries as needed. Perform administrative duties including processing invoices for parts purchases, excesses, and sales. Keep customers informed about the progress of their repairs. Familiarity with BMS. Proficient in IT, particularly Microsoft platforms. 3 to 5 years of experience in the automotive repair industry or a similarly fast-paced environment. Solid understanding of vehicles and repair procedures. Exceptional organisational skills, capable of handling multiple tasks in a busy workshop. Excellent communication abilities to support the team and engage with customers effectively. Knowledge of BSI standards and administration is advantageous. Flexibility to undertake varied tasks as required. Why Join Our Team: Opportunity to work for a company with a commitment to ethical practices. Deliver exceptional customer experiences in a nurturing professional setting. Collaborate with a dedicated team striving for excellence. Showcase your expertise in the field. Contribute proactively to the company's success.