Position: Administrator (Training to become estimator)
Location: Droitwich, Worcester
Hours: Monday - Friday (9am - 5pm)
Salary: Competitive, based on experience £26,000
Join a dynamic team within the automotive industry located in Droitwich. We're dedicated to elevating the standards of car servicing, prioritising excellent customer service. If you're an enthusiastic, detail-oriented individual with a customer-centric approach, we invite you to apply for the position of Administrator.
Role Responsibilities:
- Greet and assist customers both in person and over the phone, offering guidance on the repair process.
- Efficiently manage the body shop's workflow by scheduling vehicle appointments and coordinating drop-offs and pickups.
- Address customer and insurer queries, accurately documenting information and liaising with the workshop team as necessary.
- Organise vehicle recoveries as needed.
- Perform administrative duties including processing invoices for parts purchases, excesses, and sales.
- Keep customers informed about the progress of their repairs.
- Familiarity with BMS.
- Proficient in IT, particularly Microsoft platforms.
- 3 to 5 years of experience in the automotive repair industry or a similarly fast-paced environment.
- Solid understanding of vehicles and repair procedures.
- Exceptional organisational skills, capable of handling multiple tasks in a busy workshop.
- Excellent communication abilities to support the team and engage with customers effectively.
- Knowledge of BSI standards and administration is advantageous.
- Flexibility to undertake varied tasks as required.
Why Join Our Team:
- Opportunity to work for a company with a commitment to ethical practices.
- Deliver exceptional customer experiences in a nurturing professional setting.
- Collaborate with a dedicated team striving for excellence.
- Showcase your expertise in the field.
- Contribute proactively to the company's success.