The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
Process and maintain customer's orders in a timely and accurate manner throughout the orders lifecycle; ensuring the delivery of excellent customer service.
A well known client in the Weybridge area.
Description
Processing and maintaining orders in SAP in order to meet the customers delivery deadlines; and ensuring that all orders processed are within the company discount policy.