Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base.
Starting Point Recruitment are currently recruiting for a Service Co-ordinator for our esteemed client in the fire and security industy!
Job Purpose
An opportunity has arisen for a proactive individual to join our fast-paced team to work in our Fire and Security Division.
The ideal candidate will have an excellent telephone manner, be enthusiastic, highly organised, confident, methodical, have a great attention to detail and be hard working.