As part of the Managed Learning Services (MLS) team the Training Consultant will work with Sopra Steria delivery teams to develop and deliver blended training programmes for our external customer. This role requires a holistic training approach developing, and delivering in-person, virtual, digital content as well supporting users with deskside support and floorwalking.
This role would suit someone who is a bit of an all-rounder, looking to build on their training development and delivery experience, expanding their knowledge working on a broad range of training solutions and projects. The role will be operating in a Hybrid Variable way of working, with a need to be accessible to key sites across the North of England with real flexibility across a 6 month Fixed Term Contract.
What you will be doing:
- Developing application training materials including presentations, quick reference guides, bite sized videos, eLearning and other digital learning solutions.
- Delivering training in a variety of ways including in person, virtual classroom, and digital training via a LMS or similar.
- Providing floor walking and deskside support to new users of the system.
- Working to an agreed plan, ensuring development and delivery activities successful achieved.
- Supporting the Training Project Manager and wider team with key deliverables.
What you'll bring:
- Experience in developing and delivering F2F, virtual and digital system training solutions.
- Experience in using content development tools such as Articulate, Camtasia or similar to produce eLearning and videos training solutions.
- Able to work on multiple projects and tasks and manage time and deadline accordingly.
- Outstanding communication and presentation skills.
- An excellent team player with a positive, 'can do' attitude.
- A self-motivated, self-starter with ability to work under pressure, a problem owner.
- Sense of ownership and pride in your performance.
- Multi skilled with experience in design and delivery of system training solutions.
It would be great if you had:
- Experience with working on Service Now applications.
- Experience with developing and delivering system training for Contact Centres but not essential.
Employment Type: Fixed Term Contract
Location: North England
Security Clearance Level: SC
Internal Recruiter: Alex
Salary: Upto £45,000
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
Loved reading about this job and want to know more about us?
Our Aerospace, Defence and Security business designs, develops and deploys digital solutions that bring clients enduring business value across the UK's Public and Private sectors. We foster a culture in which employees feel valued and supported, delivering exceptional rates of customer satisfaction in the UK's most complex safety- and security-critical markets.