WE ARE A REAL LIVING WAGE EMPLOYER!
Horizon Parking Ltd is a car park management company, providing our various services nationwide.
We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.
As part of our continued growth, we are looking for a Regional Manager to join our Operations Management Team with responsibility for clients and sites across Scotland & Northern Ireland.
What are we looking for?
An experienced and motivational Manager, ideally with experience from within the Car Parking Industry.
Someone able and willing to coach, develop & mentor an established team, to drive performance and increase productivity within the region.
A qualified driver who must be able to meet the Highway Code eyesight test requirements. Candidates must be able to read a vehicle number plate from a distance of 20 metres (65 feet) in good daylight, as stipulated by UK legislation. This is to ensure that all our drivers can perform their duties safely and in compliance with legal standards.
What's in it for you?
- £35,000 per annum
- Company Car
- Annual Bonus Scheme.
- Penfold Pension.
- Company Sick Pay.
- Death in Service benefit (x1)
- 25 days holiday plus bank holidays.
- Additional 1 day's holiday for your birthday week.
- Health care cash back scheme.
- Mental Health and Well Being Programmes (EAP).
- Employee discount scheme.
- Cycle to Work scheme.
- Enhanced paternity leave.
- Employee of the Month Awards.
- Regular ad-hoc monetary recognition.
- Paid DBS application.
- Access to free online training.
The role
Our Head Office is in Chelmsford, but you will work from home covering Scotland and Northern Ireland. This role requires travel within your area and across the UK, including regular Head Office meetings, so a full, clean driving licence is necessary.
Reporting to the Ops Manager, you will strategically develop your region to meet business and client expectations. You will have full P&L responsibility, requiring financial awareness and the ability to identify cost-saving and growth opportunities. You will manage your team, including leadership and operational personnel, to oversee car park sites across Scotland and NI, such as ANPR, DPC, Pay & Display, and Max Stay sites.
We seek someone from the Car Park Management or Retail industry with proven senior-level experience. You should have a passion for continuous improvement, excellent interpersonal and customer service skills, leadership qualities, the ability to think creatively, multitask, and prioritise effectively.
Key responsibilities will include:
- Supporting the team in delivering key element of the Regional Business Plan.
- Developing business opportunities.
- Managing client relationships at a local level and supporting our Sales and Customer Service Teams based at head office.
- Liaising with external agencies and authorities.
- Achieving given KPI's and objectives, both individually and as a Region.
- Manage team site visit schedules, ensuring that whilst client needs are met, they are done in the most optimal and efficient way both in terms of time and cost.
- Ensure team members are complying with Parking Charge Notice policy and procedure, with PCNs being issued properly in line with site specific rules and regulations with no data breaches.
- Managing relationships with suppliers, contractors and other partners.
- Ensuring equipment within your area is maintained, with all defects immediately reported.
- Enforcing health and safety, security and emergency systems according to company policies.
- Recruiting, managing and developing staff according to company policies and procedures.
- Planning and implementing advertising and promotional strategy and activities.
- Managing given projects to meet client expectations, i.e. new site roll outs, Christmas marshalling activities etc.
- Conducting annual team appraisals and the development of Personal Development Plans.
- Managing disciplinary and grievance processes, as directed by the HR Team.
- Maintaining policy and procedure standards across your region, dealing with none-conformances as necessary.
- Scheduling and complete Site Inspection Reports and Risk Assessment Reports.
- Complying with Health and Safety Legislation, Fire Regulations, British Parking Association Code of Practice and Parking Charge Notice Procedures.
- Complying with Data Protection, GDPR and IT Security policies and procedures, ensuring team members do the same and any breaches are handled in line with company policy.
What will we expect in return?
- You will have at least 5 years senior management experience, ideally within the Car Park Management Industry, Retail or similar environment.
- Someone with analytical and problem solving skills, with the ability to challenge the norm and think outside of the box.
- Proven Leadership skills in line with our Core Values and organisational culture.
- Someone with excellent Time Management skills.
- You will have a real drive and passion for continuous improvement and driving through change.
- Good literacy and excellent IT skills.
- Someone who is pro-active and self-motivated.
- You will ideally have knowledge of the BPA Code of Practice.
- Someone with excellent financial awareness and general business acumen.
If you believe you have the skills and experience necessary then please apply on line today