Key responsibilities of the role include:
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Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including:
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Answering client enquiries and reaching out to clients with relevant news and information.
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Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.
A non-negotiable for this role is for someone to have Native or fluent proficiency in German, please do not apply if this doesn't apply to you. To find out more about the role please apply or send your CV to .