Project Coordinator
We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.??
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you??
We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.?
On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ???
About you:?
You will provide proactive support and manage your stakeholders requirements on a day to day basis. You will have a good understanding of the clients overall data structure and the associated activity which has been implemented to drive additional visits. You should also have an understanding of the broader industry trends in which the clients operate to help advise on new activity to further the results from CRM.
Day-to-day, you will:?
- Form strong relationships with clients so they see us as a partner and the go to person for help in all things for customer data. Identify opportunities for growth and recognize potential risks with accounts.
- Troubleshoot implementation issues to ensure a smooth transition from the build phase to every day usage
- Review CRM performance on a regular basis so the client fully understands the benefit of using the software and the benefit it delivers.
- Actively participate in identifying ways to improve processes and the core software, so we have a process of continuous improvement
Your skills and experiences might also include:??
- You will have knowledge in CRM and digital marketing to allow you to be an expert in all things customer data and digital engagement
- A working knowledge of excel and be comfortable working with numbers
- Be customer focused with a commitment to delivering a quality service
- The ability to effectively plan and organise workloads in line with deadlines
What are we all about??
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.