The UK's largest group of colleges is in search of an experienced Helpdesk operative to deliver first-line support for various maintenance needs.
Based at their Tottenham campus, with monthly travel to other London campuses, the role involves being the initial contact for diverse estate and facilities management tasks and administration.
The operative will utilize the CAFM System to categorize and prioritize reactive jobs, ensuring daily work orders are allocated to the appropriate contractors.
Key daily responsibilities include:
- Processing both reactive and scheduled work orders for estates and facilities, assigning them to the relevant on-site teams or contractors after thorough triage.
- Assigning accurate priority levels to all tasks.
- Coordinating with contractors for work orders beyond the scope of the on-site team, and obtaining quotes as directed by the Helpdesk Manager.
- Selecting work orders at random for quality assurance and conducting physical inspections.
- Investigating any work orders that have not met their response deadlines.
- Organizing and overseeing pre-planned maintenance timetables.
- Managing the CAFM Helpdesk's shared inbox.
- Issuing and monitoring purchase orders.
- Gathering and organizing RAMs, insurance documents, and other contractual paperwork from contractors, integral to the helpdesk operations.
Candidates must have prior FM helpdesk experience and proficiency in using CAFM software.
The shift pattern includes hours from 08:00 - 16:00, 09:00 - 17:00, and 10:00 - 18:00, totaling 35 hours per week.
The position offers a salary of £32k, plus 25 days of annual leave and additional excellent benefits.