Customer Experience Associate.
£24,100 increasing to £25,600 within 18 months.
Monday - Friday
Join a dynamic and supportive team where you'll deliver exceptional customer service when it's needed most. My client is looking for strong communicators who excel at problem-solving, adapt to challenges with resilience, and strive to achieve the best outcomes for both customers and the company.
In this role, you'll manage your own caseload, addressing a variety of customer needs and situations. Your responsibilities will include assessing issues, providing effective solutions, and ensuring a positive customer experience.
This is a fantastic opportunity to develop your career in a welcoming environment, open to all backgrounds and experiences.
Customer Experience Associate Responsibilities:
- Understand the customer's situation and assess the issue.
- Spot potential fraud and report it.
- Clarify and meet customer needs.
- Communicate clearly with customers and team members.
- Keep records accurate and up to date.
- Update customers with empathy and care.
- Treat customers fairly and stay professional.
Customer Experience Associate Requirements:
- Communicate effectively in writing and verbally, following company standards.
- Manage deadline and time efficiently.
- Maintain a positive attitude and adapt to changes and teamwork.
- Ensure accuracy with strong attention to detail.
Customer Experience Associate Benefits:
- Flexible working - Hybrid after training period.
- 31 days holiday PLUS opportunity to buy additional 10.
- Deals on various gadgets, including wearables, tablets and laptops.
- Car salary exchange, cycle scheme, vehicle breakdown cover.
- Dental Insurance health cash plan, health screening, will writing, voluntary critical illness, mental health first aiders, well being activities.
- Annual bonus schemes, annual salary reviews, competitive pension, employee savings and employee loans.
Customer Experience Associates Are You Ready to Make Your Mark? Apply Today! Don't let this opportunity slip away - send your CV to Jade at i2i recruitment today!
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance.