Customer Service Advisor
- Competitive salary of £23,300 per annum
- This is a remote working with no requirement to travel to the office
- Full time hours (37.5 pw) worked Monday to Friday between core hours of 8am - 6.15pm
- We are interviewing now for start dates of 2nd and 9th September
Why work for us?
- No working on Bank Holidays
- 25 days annual leave (plus bank holidays), options to purchase up to 5 days holiday per year (pro rata)
- A workplace pension scheme
- 3 weeks of full time comprehensive remote training from the start date, with ongoing support
- Coaching and mentoring, continual support, and opportunities for internal progression
- 24/7 access to Employee Assistance Programme and Mental Health First Aiders
What we do
Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners, and growing.
We are a successful business with a Trustpilot rating of 4.5, a Employee Net Promoter Score (eNPS) of 29, a Glassdoor rating of 4.5 and a Silver Sustainability medal.
The role
As a Customer Service Advisor, you'll deliver an exceptional customer experience focusing on first time resolutions, supporting internal and external customers. You'll also play a key role in highlighting areas of business improvement. Working as a first point of contact for our valued partners and customers, you will:
- Communicate via telephone and email, dealing courteously with enquiries or requests from customers and partners
- Ensure that the customer is at the heart of every conversation
- Proactively work to mitigate any escalations
- Process customer/partner information in accordance with company processes
- Ensure that you comply with industry regulations
- Keep up to date with all changes in order to provide up-to-date information to partners and customers
We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation both within and outside our contact centre.
Who we are looking for
If you're an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career. At Premium Credit, you'll be supported to develop and expand your skills, knowledge and experience.
We are looking for a Customer Service Advisors who have:
- Experience in delivering excellent customer service (ideally within in a contact centre environment OR have relevant transferable skills)
- A genuine passion for delivering excellent customer service
- Confident and clear communication skills, with a tenacious attitude toward problem solving
- Versatility in your approach adapting your style for each customer
- The ability to work in a targetted environment with high call volumes
- Confident IT skills, with the ability to get up to speed with systems quickly
- Flexibility, professionalism, drive and a willingness to learn
Experience in dealing with a high volume of calls in a targeted environment would be beneficial to your application. Experience in Financial Services would also be advantageous.
The recruitment process
Stage 1: Following your application we will compare your application with the requirements in the job description to assess your suitability for the role
Stage 2: If successful, we'll arrange a call to get to know you and your motivations, tell you more about the role and Premium Credit Limited, and answer any questions you may have. During the call we'll also ask you 2 customer service based questions so that we can assess how you are likely to respond to certain role related situations.
Stage 3: If we both agree to continue, we'll set up a video interview with the Hiring Manager.
Stage 4: If you are successful following the video interview, then we will extend a verbal offer, which will be followed up in writing if you verbally accept.
We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to
If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.
To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.
Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.
By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://Recruitment-privacy-notice
All postholders will be subject to appropriate pre-employment vetting procedures including Credit check, Disclosure & Barring Service (DBS) check prior to appointment.
So, if role appeals to you and you're looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair. We look forward to hearing from you.
We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relat ion to this role