We're seeking Complaints Investigators to join our team at a leading global medical device and health care company based in Witney, Oxfordshire.
Important Details:
- Pay Rate: £16.49 per hour
- Location: Witney, OX29 0YL
- Shift Pattern: 4 on 4 off, 7pm to 7am (temporary role)
What You'll Do:
- Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!)
- Uncover Trends: You'll utilise our advanced computer systems to analyse data, identifying trends and patterns in product complaints to proactively prevent future issues.
- Drive Efficiency: You'll actively contribute to improving processes, implementing new and enhanced procedures to increase efficiency and effectiveness.
- Collaborate for Success: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals.
- Stay Ahead of the Curve: You'll stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch.
- Be a Problem Solver: You'll leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation.
What We Offer:
- Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices.
- Comprehensive Training: Full training provided, no prior experience is necessary!
- Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory.
- Career Growth: Excellent opportunities for career growth and development within our dynamic company.
- On-site Perks: Enjoy free parking, subsidised canteen
What We're Looking For:
- Strong IT Skills: Proficiency in using computer packages, including Word and Excel.
- Excellent Communication: Clear and effective communication skills.
- Attention to Detail: Ability to follow procedures and accurately document findings.
- Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes.
- Qualifications: Secondary education, or equivalent qualification, completed in Maths and English.
Additional Requirements:
- Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis is a plus but not essential.
- 5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants.
- Eligibility: Must be eligible to live and work in the UK.
If interested, please contact me at or send your updated CV at dharanikumar. b @ randstad. co. uk
Randstad Business Support is acting as an Employment Business in relation to this vacancy.