As a 1st Line Support Technician your day-to-day duty will be to support your clients using your range of technical support skills. As part of the role you will have a good telephone manner and have the ability to guide your clients through any technical issues they may be having.
In return you will receive: 25 Day Holiday, Flexible profit share, Buy & Sell Holiday, Private Health Insurance, Electric Car Scheme, Income Protection, Enhanced Maternity & Paternity Packages, Hybrid Working.
Duties & Responsibilities:
- Support for PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022)
- Installing PCs / upgrading software
- Administration of IP phone systems (via web based interface)
- Supporting customer applications (training provided)
- Setting up email accounts and website hosting (Linux and Windows)
- Support for Mac's remotely and on-site.
Knowledge:
- Anti-Virus
- Disk Space
- Memory / CPU
- Office 365 Management
- General PC Issues
- VPN Issues
- Connectivity Troubleshooting
- Wi-Fi Troubleshooting
- Creating new users via Active Directory
- Service cancellations
- Completion of IT Solutions & Project Work
- PC/Workstation Installations
- Anti-Virus Installation
If you are interested in finding out more about this position, please contact Daniel for a chat or apply now.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.