At Reed Norwich, we are delighted to be recruiting for our client based in Norwich who are seeking a Sales Coordinator to join their team on a permanent basis. This is a full time role. The team environment is friendly and positive, free parking on site and a great office to work in.
This is a varied role be responding to all in-coming enquiries to the sales desk along with account management. You will be supplying and following up quotes by phone or email to maximise order conversion, whilst delivering excellent customer service. The role is not cold calling but instead following up and acting on warm leads and building relationships with existing clients. This is a proactive role within a brilliant local business and friendly team.
Job Description
- Responding quickly and efficiently to all sales enquiries, by telephone, fax and email etc.
- Logging all sales enquiries on the company's internal CRM system.
- Preparing and sending quotes to customer's whilst on the phone or by email / post.
- Taking orders for standard products directly over the phone.
- Following up quotes within company's specified time frames and log outcomes accordingly.
- Assist in any other ad hoc or other duties as required by the business.
- To record the progress of all enquiries by keeping the internal system up to date.
Account managing a group of clients where you will develop relationships to attain business.
Person Specification
- Good working knowledge of Microsoft Word, Excel and Outlook.
- experience in sales or a sales support role as friendliness, confidence and assertiveness on the phone with customers is essential.
- Attention to detail is essential to ensure the highest level of customer satisfaction.
- Time management is important and you must be confident of dealing with a number of different enquiries at any one time.
- You should be a team player, enjoy a fun and demanding environment, be passionate about delivering excellent customer service and ultimately have a can do attitude.
Please apply with your updated CV.