IBA Technician
Key Responsibilities:
- Develop positive relationships with the Business Units, Suppliers & Markets
- Behave with all clients (both internal and external) fairly and ethically
- Assist with reviewing and processing of IBA payment requests
- Handle and maintain own portfolio of Insurers.
- Forward IBA settlements to cashiers within agreed timeframe
- Resolve queries promptly and efficiently, in a courteous and efficient manner consistent with agreed Service Level timeframes
- Ensures cash identification and matching tasks are completed in a timely manner
- Assist with the reconciliation of accounts to markets and clients, as the need arises
- Ensure Notice of Cancellation letters received directly from insurers are forwarded to relevant departments, so that they can action, as appropriate
- Promptly bring to the attention of management any issues that may have a detrimental effect on the department or Company as a whole
- Ensure up to date records are maintained at all times on the Company systems for the department and that information is appropriately filed
Skills & Attributes:
- Customer focused
- Strong written and face to face interpersonal skills
- Attention to detail with ability to produce accurate documentation and to file documents appropriately
- Ability to work optimally within a team
- Focus on achieving results
- Proficient IT skills, including but not limited to Microsoft Word, Excel
- Ability to communicate optimally, both verbally and in writing, with internal and external team members
- Able to undertake and demonstrate competence in technical training, as the need arises by the industry regulator
- Experience not crucial, training will be given. However, preference will be given to applicants who have some experience of working within IBA.
- It will be an advantage if the applicant has an understanding of processes and procedures within the insurance market
Professional Qualifications
- GCSE's (or equivalent) including Maths and English crucial (to Grade C)