This role for a large and international business requires a fluent Dutch speaker (both verbal & written) to work in a hybrid capacity from their West London head office in Uxbridge.
Client Details
The client is a large and international service business based in Uxbridge, West London.
Description
The key responsibilities will include but not be limited to-
- Managing a Customers case from start to finish
- Dealing with customer issues/ problems and providing a resolution
- Showing empathy to customers and a genuine want to help them
- Coordinating the resolution for the customer and proactively driving this forwards
- Liaising with stakeholders to ensure as speedy and efficient resolution as possible
- Using your dutch language skills to converse both written and verbally with your client
- Provide emotional support when needed for the customer to ensure they feel they are being "looked after"
Profile
The successful applicant will-
- Speak and write fluently in Dutch
- Be able to provide Customer service to clients, being polite, professional and helpful
- Be proactive and have a good attitude towards resolution
- Have good attention to detail
- Be confident when speaking to stakeholders
- Be able to work in Uxbridge
Job Offer
A hybrid role (after 12 weeks of training) of 2 days in the office, 2 days from home. A competitive salary in a permanent role and comprehensive salary package with a multitude of benefits.