Customer Service Executive
OA are recruiting for a Customer Service Executive to join our client's highly successful and growing team.
The job holder will promote Property Redress Scheme to prospects, handle all membership applications and inquiries, and provide exceptional customer service and administrative support.
The successful candidate will possess excellent telephone skills, meticulous attention to detail, proficiency in Microsoft Office, and a confident, driven attitude.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.
Salary: Up to £26,000
Customer Service Executive - Benefits:
- Life insurance
- Learning and qualification opportunities
- Casual dress code
- Annual leave purchase scheme
- Private health care
- Company pension
Customer Service Executive- Key Responsibilities:
Responsibilities:
- Handle inbound calls and system notes.
- Manage Membership and general emails.
Membership:
- First point of contact via email, post, and phone.
- Respond to Membership enquiries within agreed timescales.
- Contact leads and Members for renewals.
- Provide weekly lists of non-renewed Members.
- Manage cancellations, refunds, and Membership amendments.
- Handle compliance issues and chase renewal payments.
- Respond to compliance-related enquiries.
Sales:
- Convert enquiries into memberships.
- Assist with website enquiries.
General:
- Support PRS product development.
- Stay updated on the property market.
- Maintain a prospect Members list.
- Attend trade shows and events.
- Provide additional support for smooth PRS operations.
- Take and distribute meeting minutes confidentially.
Customer Service Executive - Skills and Experience:
- Excellent English and math skills
- Outstanding customer service and telephone manner
- Experience in a multi-channel contact centre
- Attention to detail and high-quality standards
- Knowledge of Terms of Reference (training provided)
- Team player with strong collaboration skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Problem-solving skills and self-motivation
- Effective planning and organisational abilities
- Property sector experience (preferred but not essential)
If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.
BARNPERM
Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.