Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.
Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.
Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Purpose
A great opportunity to join our busy People Services team, where you will work together with your peers to be the first point of contact for all people-related queries for our UK and IOM colleagues.
Key Accountabilities
The day-to-day role of a People Coordinator includes supporting and guiding colleagues with a range of queries relating to the full employee lifecycle, facilitating, and processing transactions in the system to ensure colleague records are accurately maintained and colleagues are paid correctly and supporting the wider People Strategy team on projects and initiatives to deliver our business objectives.
Desired Knowledge / Experience / Skills
- Knowledge of HR processes and procedures desirable
- Strong PC skills - Word, Excel PowerPoint and Outlook
- Excellent customer focus
- Excellent telephone manner and ability to establish credibility and rapport with employees and managers at all levels
- Ability to craft accurate and clear email replies in response to email enquiries
- Ability to work at a fast pace and manage changing priorities and varied tasks whilst being organised
- Ability to work as part of a team and have a flexible approach to facilitate the team priorities
- High levels of attention to detail and accuracy and ability to manage own workload.
- Positive "can do" attitude and curiosity to make improvements
- Data accuracy
Benefits of working at Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How we work at Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.
We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.
"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.