Junior Technical Support and Data Analyst
Location: Bristol
Work Arrangement: Hybrid. Two days in the office and three days working from home. In the first six months, there will be a requirement to be more office-based until familiarity with the environment, personnel, systems, and data.
An exciting opportunity awaits a Junior Technical Support and Data Analyst to join a forward-thinking executive search organisation. As an accredited B Corp, our client is dedicated to making a positive impact and ensuring their business practices meet the highest social and environmental performance standards.
Junior Technical Support and Data Analyst Key Skills:
We are eager to connect with talented early-career individuals who are comfortable with a dual role. One that requires you to perform technical support duties, including hardware and software support. As well as data analysis duties, including using Power BI to find and transform data into actionable insights through reports, dashboards and visualisations.
To excel in this position, you should possess many of the following:
- Experience gathering data from various sources, ensuring accuracy, completeness, and consistency.
- Experience cleaning data to remove errors or irrelevant information.
- Experience using Power BI and other data tools to create regular reports on key performance indicators (KPIs) and metrics.
- Skilled in creating charts, graphs, and other visual aids to present data findings.
- Some IT technical support experience. Including IT hardware and software installation, configuration, and troubleshooting skills, particularly with Windows operating systems and Office 365 packages.
- Experience configuring and installing software on laptops and mobile devices.
- Experience in providing technical support to end users both locally and remotely.
All applicants must have excellent English communication skills (written and verbal) and the right to work in the UK.
About the Junior Technical Support and Data Analyst position:
You will ensure the smooth operation of all systems and data requirements within our client's organisation.
Responsibilities include:
- Managing datasets and databases, and using Power BI to create regular reports on KPIs and metrics.
- Responding to ad-hoc data requests and maintaining high data quality standards.
- Supporting the technology team with data analysis and reporting tasks, and creating visual aids to present data insights.
- Preparing reports and presentations to communicate findings to stakeholders.
- Collaborating with managed support providers to ensure seamless hardware and software support.
- Providing technical support to end users locally and remotely, ensuring timely resolutions.
- Installing, configuring, and troubleshooting all Windows operating systems and Office 365 packages.
This role offers a fantastic opportunity to grow your skills in data analysis within a supportive and innovative environment.
Salary and Benefits:
Salary: £32-40,000
Location: Bristol
Work Arrangement: Hybrid. Two days in the office and three days working from home.
Benefits:
- 30 days of annual paid leave.
- Two full days of paid leave annually to be used as Charity Day, allowing you to support a charity of your choice.
- Private medical insurance.
- MYNDUP: Access to free and anonymous mental health sessions 24/7, with live 1-1 video sessions across the entire mental health spectrum.
- Enhanced maternity policy:
- Up to 52 weeks of maternity leave, with 26 weeks of ordinary leave and 26 weeks of additional leave.
- Full pay is equivalent to 100% of average weekly earnings for the first 12 weeks, including statutory maternity pay (SMP).
- The remaining period of payable maternity leave (up to 26 weeks) will be paid at the lower rate of SMP.
For more information on this Junior Technical Support and Data Analyst position, please get in touch with us to discuss.
Our client welcomes everyone. They celebrate difference and encourage everyone to join and be themselves at work.