Customer Support Co-Ordinator
c£25,000 per annum
Office based
Wellingborough, Northamptonshire
We are a growing family run business based in Wellingborough, providing commercial catering equipment facilities support to well-known UK brands.
We are a friendly and open business led by our family values, we value each team member and their contribution to a great quality service.
We are seeking a full-time Customer Support Co-Ordinator to join our team, someone that can bring positivity, a curious mind and has a keen interest in growing and learning within our business.
You will be a key part of the team delivering all elements of our service day to day and will need to be self-motivated, able to problem solve, deal with a wide range of tasks and deadlines and have great attention to detail whilst being able to keep focused on delivering a personalised service to our clients.
Excellent communication skills are key as you will need to build rapport with clients, engineers and communicate pro-actively with colleagues to ensure team success.
You should have prior experience in a varied administration role and be prepared to learn about our business from the basics up to providing contract support.
Objectives of this Role
- Deliver the day-to-day administration within our operations team and support the business wide team.
- Responsible for all elements of service delivery within our client contracts.
- Collaborate with the wider team to deliver our service alongside supporting our contract managers.
- Contribute to the commercial success of the business within your role.
- Deliver all elements of the role in a personal and professional manner.
Responsibilities
Client Contracts
- Organise and fully manage planned maintenance works.
- Be a key point of contact for clients and be able to understand their business needs.
- Prepare client reporting for external an internal review.
- Represent our operations team during client visits and provide support to Business Development Managers
- Take part in client out of hours call support on a rota basis.
Parts Sourcing
- Sourcing spare parts from a variety of suppliers/engineers and provide estimates and follow up support to clients.
General
- General service team administration support.
Team
- Communicate and collaborate within your team to ensure all tasks are delivered according to agreed priority.
- Contribute to team meetings, providing solutions & updates.
- Work closely with the supply and account teams to deliver services to clients.
- Support the wider Arolite team with any other tasks as required.
Skills and Qualifications
- An ability to learn quickly and retain information
- Good attention to detail
- Excellent written and verbal communication skills
- Be willing and able to adapt to changing business and client needs
- Strong time-management skills and multitasking ability
- Ability to work under pressure and meet deadlines
- Previous administration experience
- Proficient in Office 365, with aptitude to learn new software and systems
**This role is 39.5 hours per week Monday - Friday
What you can expect from us.....
Support, honesty and regular feedback
An interest in your personal and professional development
A varied and interesting role
Modern and spacious working environment with parking
An open and relaxed business culture
Competitive salary