Customer Service Sales Support
- Job Type: 6-month Fixed Term Contract (FTC)
- Location: Ipswich
- Salary: £26,000 per annum
We are seeking a Customer Service Sales Support professional to join our client's team on a 6-month fixed term contract. The successful candidate will be pivotal in processing customer orders with precision, ensuring timely deliveries, and maintaining high service standards. This role is ideal for someone with a proactive approach, a commitment to delivering exceptional customer service, and the ability to work effectively in a dynamic environment.
Day to Day of the Role:
- Process customer orders accurately and efficiently within 24 hours of receipt.
- Monitor sales orders to ensure delivery deadlines are met, communicating any delays to customers immediately.
- Manage forward orders and back orders by monitoring stock availability and completing purchase orders.
- Log customer interactions and activity accurately within the company's CRM system and via email.
- Resolve customer queries and issues, ensuring satisfaction and maintaining high service standards.
- Collaborate with logistics and sales teams to ensure smooth order processing and delivery schedules.
- Maintain and update customer information on the internal system, such as addresses, prices, and specific requirements, to ensure accurate completion of orders.
Required Skills & Qualifications:
- Prior experience in customer service or a related field.
- Excellent verbal and written communication skills, with a professional and courteous demeanour.
- Proficiency in Microsoft Office, with experience in CRM/ERP systems being beneficial.
- Strong problem-solving skills, with the ability to manage and resolve queries effectively.
- Ability to work well within a team while managing individual responsibilities efficiently.
- Good organisational skills and attention to detail.
- Confidence in your own abilities, with a willingness to learn and develop.
- A passion for providing excellent customer service.
- A confident communicator who understands that a positive attitude yields great results.
Benefits:
- Monday to Friday hours, 08.30-16.30
- Salary £26,000 pro rata
- Free parking on site
- Full training provided and joining a supportive team.
How to Apply:
To apply for the Customer Service Sales Support position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.