Main Job Purpose
- Managing the portfolio of residential properties in relation to repairs, inspections and any other duties.
Key Accountabilities (Assist with portfolio management)
- Ensure that systems and processes are followed to a high standard
- Ensure a high level of satisfaction from clients, tenants and contractors
- Complete check-ins and check-outs to the company standard
- Deposit correspondence between all parties and the releasing of deposits
- Log all works required following check-outs and any required administration
- Carry out periodic inspections
- Compose landlord inspection letters following visits
- Close communication with landlords and tenants as and when required
- Liaise with and assist accounts with legal notices including Section 21's and Section 8's
Repairs & Maintenance
- Log all works required following check-outs and any required administration
- Carry out emergency property visits when required
- Oversee all refurbishments
- Out of hours on call rota (1 week every 7)
- Represent the company to a high standard of personal conduct on all appointments, whilst driving, through all methods of communication etc.
- Be able to work both autonomously and within a team
- Increase the standards of the property portfolio
Skills
- Have previous Property Management Experience
- Ideally, ARLA qualified (Not Essential as will put through qualification subject to successful probationary period)
- Possess superb organisational and communication skills
- Can prioritise a busy and demanding workload and stay calm under pressure
- Have a full driving licence
Health & Safety and Fire Risk Management
- Maintain a professional knowledge on health and safety requirements
- Deliver appropriate advice in accordance with the extent of our services to tenants and clients
Business Challenges
Problem-Solving
- Balancing tenants' expectations of repairs and maintenance against the requirement for what is tenants' responsibility and what is the clients.
- Creating and maintaining efficiencies to deliver agreed service levels on time and within the time available.
- Time Management - Being able to manage your time effectively and prioritise.
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