- Working as part of the Customer Service team, your primary responsibility will be customer support and satisfaction as the point of contact for all product, delivery, projects, and billing questions across various customers. You will be handling customer purchase order requests, tracking shipments and billing related inquiries and processing a large volume of sales orders up to the point of invoicing and answering new inbound enquiries and providing pre and post-sales assistance. You will be accountable for dealing efficiently with all customer queries and problems, delivering exceptional customer service, and managing administration related duties within the Customer Service role.
- Experience working in a customer support / admin role within an office based environment and passionate about providing outstanding customer service is essential
- Order processing experience including balancing multiple tasks, deadlines, and customer needs simultaneously.
- Highly organised with excellent attention to detail.
- Very good interpersonal skills and communicator, with outstanding written and verbal English communication skills.
- Ability to understand customer pain points and a genuine desire to work with customers to build long term relationships and to help our customers resolve issues.
- Competent in the use of Excel to create reports and analyse data.
- Self-motivated with a positive can-do attitude and the ability to be flexible in a fast-paced dynamic environment.
- Team player with ability to work well with customers and colleagues at all levels.
- Desire to identify ways to improve the customer experience.
- Intermediate level experience with Microsoft Outlook, Word and PowerPoint.
- Logistics and supply chain knowledge with domestic and international shipments will be an advantage.
- Outstanding Customer Service skills
- Excellent communication skills
- Good time management skills
- Able to work independently and as part of a team
- Strong attention to detail
- Customer Focus
- Problem Solving
- Accountability
- Positive Attitude
- Self-Motivated