The responsibilities of this role include, but are not limited to:
- Manage ticketing system for customer bugs, features and support.
- Critically evaluate incoming customer requests and communicate with the
development team to ensure these are understood.
- Testing of new system features, as well as regression testing against previous
releases.
- Train customers in the use of systems from both an end user and admin
perspective and develop training material as required.
- Lead regular meetings with existing clients and support the acquisition of new
customers.
- Liaise with customers to implement Company systems into their business. Act
as the lead on ongoing customer projects such as onboarding and integrations.
- Create and proofread documentation for internal procedures and technical
specifications.
Skills and Attributes: The following are desirable, but not essential as training can be given to a candidate
that's a good match for the role
- Experience supporting software systems.
- Excellent communication skills both written and verbal.
- Ability to manage time effectively whilst handling several customer accounts.
- Critically evaluating incoming requests.
- Project management.