R13 are supporting a brilliant manufacturing business in their search for someone to join their team as Client Care Agent. This is a varied support focused role that will touch on aspects of sales processing, customer service and administration.
This is a great opportunity for some with previous administrative and customer service skills to join a growing business within a hardworking and supportive team.
This is a full-time permanent opportunity, working Monday - Friday, 8:30am - 5:00pm. This role is entirely office based. The offered salary for this role is £23,000 -£27,000 depending on experience.
The company
A thriving company within the manufacturing sector, they have grown substantially from humble beginnings and are known for their innovative approach, providing quality service and quality products.
The day to day
- Handling inbound calls, responding to queries and passing information on as appropriate.
- Responding to incoming orders, via phone, email & website, prioritising and processing.
- Developing strong customer relationships through providing outstanding customer service.
- Working closely with the sales team to support customers.
- Ensuring timely order fulfilment & shipping through liaising with warehouse team.
- Tracking & processing orders and returns.
You will have/be
- Proven experience in a customer service position/administrative position.
- Confident in call handling both inbound and outbound.
- Excellent customer service skills.
- Self-motivated with the ability to self-manage
- Great verbal and written communication skills
- Strong attention to detail and organisational skills.
How to apply
To hear more details about this fantastic opportunity please email your CV to Rosie Branford- Senior Recruitment Partner at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.