Receptionist

Company Description

Here at esure, we're no strangers to change. As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we're getting ready for more. It's creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description

Are you passionate about delivering a great customer experience? If so, we have a fantastic opportunity for a receptionist to join us! As a key member of our Facilities team, the Receptionist will be the welcoming face at our Reigate office and first point of contact on site and on the phone for colleagues, visitors and customers.

This is a part time position, working 21 hours per week onsite in our Reigate office. 8.00am – 4.00pm across Tuesday, Wednesday and Thursday's.

What you will do:

As a key part of our Facilities team, you will support in maintaining an excellent standard of customer service during busy periods when call volumes/visitors to the office are high. We want to ensure all visitors are greeted on arrival and issued with access passes, car parking is logged and where possible support the wider facilities team with the management of the meeting room app (Check meeting rooms daily to ensure correct layout, furniture and stationary support is present)

Taking high volume of calls promptly, you'll ensure that calls are transferred when appropriate and that messages are accurately taken and passed on via email, MS Teams or through our voicemail system. Alongside this you'll be the main point of contact for company travel bookings in accordance with the esure Travel policy guidelines.

At esure one of our core values is ‘play strong as one'. As a member of the Facilities team, you will also assist with any ad-hoc administrative tasks when needed.

Qualifications

We'd love you to have:

• Previous experience in a front of house / Receptionist role is highly desirable
• A friendly and positive attitude, you are the first-person people see when they walk into our office!
• Excellent organisation and time management skills and a keen eye for detail
• Confident in using Microsoft Office packages
• Knowledge of telephone systems would be an advantage
• Knowledge of ‘Who's On' Location visitor system and ‘Condeco' desk/room booking portal or similar is an advantage

Additional Information

Why choose us?

This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure...

• A competitive salary that recognises your skills and potential
• A bonus scheme that celebrates your contribution to esure's success
• Discounts on our insurance products, for you and your family
• 25 days annual leave, plus 8 flex days to be taken as and when suits you
• Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
• Grow your career with us: whatever your goals, we'll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
• Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play. So, it's no surprise our people consistently rate ‘making friends at work' one of the highest scorers in our colleague engagement survey
• More flexibility for you: we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part time, job sharing, or compressed hours. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
• Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.
• A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
• Everyday appreciation: praise from your colleagues means the world! Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.

We understand some people may not apply for jobs unless they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you.