Our excellent and well-established client in Tewkesbury is looking for an individual to come and join their team. This is a key role to support the wider customer service and administration function and act as and be a point of contact for customers looking to place, update, or check their orders being processed out of the warehouse.
This is a friendly team, with an open-door policy, and they are looking for a down to earth, enthusiastic individual who will want to integrate and become part of their team. Ideally the successful individual will have previous administration/customer service experience, however, full training on company products, processes and systems will be provided, with ongoing support throughout. Free parking on site.
Responsibilities:
- Manage general telephone calls and inbox queries, ensuring that all enquiries are either acknowledged or directed appropriately.
- Follow up on order-related queries, liaising with the warehouse team and the wider business departments as needed to ensure timely resolution.
- General document processing, including confirmation documents and relevant warehouse paperwork.
- Make sure any missed or late payments are identified and followed up on, using the appropriate channels to ensure timely resolution.
- Carry out general administrative tasks as required, providing support to both the wider team and the warehouse function as needed, depending on operational demands.
Candidate Attributes:
- Friendly, confident communicator.
- Willing to become ‘part of the team'
- Some previous administration/customer service experience
Hours: Monday – Friday - 8am – 4pm (in office)
Salary: £25,350 (negotiable)