Migrant Help have an exciting opportunity to recruit a Lived Experience Research Coordinator to join our team!
Location: Homebased (with regular travel required across London and surrounding counties)
Contract: 7 month fixed term
Hours: 21 hours per week
Salary: £33,590 (pro rata)
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential.
The Lived Experience Research Coordinator role:
Part of the Client Voice team, the Lived Experience Research Coordinator is a new and exciting role at Migrant Help. You will support a National Lived Experience Advisory Panel (LEAP)-led research project. This co-production project, in partnership with the University of Westminster, aims to improve the client experience in our Asylum and Modern-Day Slavery services. You will be responsible for gathering and analysing data, presenting findings to diverse audiences, and contributing to service improvements for those services.
To enable success in the post the successful candidate MUST have lived experience of our Migrant Help services, either provided by our Asylum or Modern-Day Slavery Teams. This specific experience is required due to the nature of the role as they will be responsible for gathering and analysing data, presenting findings to diverse audiences, and contributing to service improvements for those services.
Key responsibilities of our Lived Experience Research Coordinator:
- Conducting research on client experiences within Migrant Help's Asylum and Modern-Day Slavery services
- Developing research methods in collaboration with university researchers and LEAP members
- Supporting LEAP members and other people with lived experience to take part in research as appropriate
- Analysing client feedback and other relevant data
- Drafting and coordinating sign-off of final report
- Conducting interviews with clients and identify key themes and insights
- Adhering to internal protocols and processes to ensure timely and appropriate escalation of safeguarding concerns
- Signposting clients to support services when necessary, ensuring their well-being is prioritised and upholding professional boundaries
The skills and abilities you need:
- Familiarity with ethical considerations in research.
- Experience in engaging diverse stakeholders, including those with lived experience.
- Passion for research and improving services for clients
- Strong IT and analytical skills and ability to interpret qualitative and quantitative data.
- Public speaking skills and confidence in delivering presentations.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:
This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:
- Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
These are some of the benefits we offer
- Our working week is 35 hours per week offering flexibility and work life balance
- Enhanced family friendly provisions
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date:13th July 2025
If you are interested in becoming our new Lived Experience Research Coordinator, please click 'APPLY' today. We look forward to hearing from you!
We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job
Applicants must be available to start in the role during the week of 1st September, subject to pre-employment checks.
We are proud to be a member of the Experts by Experience Employment Network (www.ebeemployment.org.uk), which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources at https://ebe which may help in preparing your job application.