Job Title: Senior IT Analyst
Location: Bury St Edmunds
Salary: £35,000 - £40,000 per annum
Cooper Lomaz have partnered exclusively with a business based in Bury St Edmunds to source an experience Senior IT Analyst. This position will see you work closely with their corporate team, providing 1st - 2nd line support to their systems, and working with 3rd party venders to resolve tickets in a timely manner.
Role Overview:
You will be forming part of a team leading projects related to their cooperate systems and provide direct support during the project role outs. You will form a key part of the IT applications, with a focus of continuous improvement and development of the capabilities. This role will be heavily working with RPA and Power Apps.
Role Responsibilities:
- Provide 1st and 2nd line support relating to the businesses systems
- Form part of a projects team, providing hands on support, especially during deployments
- Work with the wider IT team to ensure the continuous improvement of the systems, and aid the develop the systems
- Provide configuration support, and assist with change and test on applications when needed.
Skills:
- You must have experience working with RPA and Power Apps
- You will have experience providing 1st and 2nd line support
- You will have a background working with key business stakeholders
- Experience working with Office 365, Active Directory, CRM systems
- A proven background in working to SLAs, and able to think outside of the box to resolve technical faults
- It is desirable to have a certification in ITIL
Salary & Benefits:
- This position is available on a fully remote basis, however you must be within a commutable distance of Bury St Edmunds
- The salary range is between £35,000 - £40,000 per annum
- Sick pay
- 25-day holiday, plus bank holidays
Interested in this role? - Apply Now!