Dive into the fulfilling and fast-paced world of Liability claims with one of the UK's largest teams of dedicated adjusters! Our firm provides a trailblazing blend of desk adjusting, self-service technologies, on-demand field services, and specialist services, which allows us to provide top-quality service on a scale unmatched in the industry.
Role Responsibilities
As a Liability Claims Handler you will:
- Manage your own caseload of Liability claims, including Employers Liability, Personal Liability, and Commercial claims of varying values.
- Establish robust relationships with clients built on trust, respect, and efficient service delivery.
- Gather all necessary evidence, understand the full details of policy cover, and ensure the customer is fully aware of their liability.
- Negotiate fair settlements, handle pushbacks, and manage claims to swift resolution.
- Liaise with third parties involved in the claim and maintain high levels of service delivery.
About You
The ideal candidate for this position will have demonstrated:
- Prior exposure to Liability claims, however strong candidates from other claims backgrounds are also encouraged to apply.
- An insurance qualification such as the Chartered Insurance Institute (CII) or equivalent (support for studies is available).
- Experience in end-to-end caseload management.
- Ability to prioritise claims, act on instructions and Service Level Agreements (SLAs), and adapt to a Key Performance Indicator (KPI) target environment.
- Knowledge or awareness of Financial Services Authority (FSA) procedures and the Treating Customers Fairly (TCF) initiative.
- Excellent customer service, organisational, and communication skills.
About Our Company
Join our team and be a part of a leading global organisation offering a fully-integrated, end-to-end property claims solution. You'll form part of our extensive network of professionals, immersed in an inclusive work environment that values diversity, consciousness, capability and a positive culture. Our commitment to our clients sees us managing all stages of the claims process, from the first notification of loss, through to settlement and repudiation, backed by our third-party administration specialists.
Perks and Benefits
A few of the benefits you can look forward to include:
- 26 days holiday, plus a day off for your Birthday.
- Flexible bank holidays.
- Funding for Insurance Qualifications.
- Life Assurance 4x basic salary.
- Dental Plan, Cash Plan, Employee Assistance Program.
- Paid overtime (if authorised) and 5% pension contribution.
- Workplace season tickets.
Next Steps
We're searching for talent capable of providing a first-class claims service. If you're interested, and you have the skills and qualifications to enhance our team, then don't hesitate to apply for this rewarding role with promising potential for career development!
This role carries the potential for growth into a field-based Adjuster position, so don't miss out on this exciting opportunity to further your career in the insurance industry.