Internal Sales Consultant & Administrator
Selhurst, London
Salary: £30,000 + (DOE) + Bonuses
Company Overview
This role is with an award-winning manufacturer specialising in premium cable management systems, including bespoke floor boxes installed in prestigious residential, retail, and office spaces. Our clients value the quality of our products and our strong brand reputation.
As a small, entrepreneurial business, we're looking for someone who can thrive in a fast-paced environment, enjoys varied tasks, and can become the team's go-to person. This is a new position with the potential for growth in sales and marketing, supporting a skilled sales team, raising your own quotes, and directly liaising with consumer customers.
Location
This role is office-based, and candidates must live locally, ideally within a 30-minute commute.
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Key Responsibilities
" Adhere to health & safety guidelines to ensure the safety of yourself, colleagues, and customers.
" Answer incoming calls, addressing customer enquiries, issues, and complaints.
" Prepare consumer quotes and small order quotes, as well as copy simple quotes for existing projects.
" Follow up on leads, quotes, and project statuses.
" Investigate quality issues (with support from the Product Support Manager).
" Organise returns and re-send lost or missing parts (with support from the Product Support Manager).
" Support marketing initiatives and campaigns.
" Ensure office procedures are followed, and filing systems and databases are kept up to date.
" Perform ad hoc duties and sales administration support as required.
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Skills, Experience, and Approach
" 1-3 years of experience in a sales and customer service environment, ideally in a specification-based sales role.
" Formal training in sales and/or account management.
" Experience in preparing sales quotes within a specification building products sector.
" Strong, polite, and professional communication skills, with the ability to build relationships easily.
" Excellent organisational skills, with the ability to prioritise and multitask.
" High attention to detail and accuracy.
" Familiarity with sales order processing (SOP) and customer relationship management (CRM) systems; experience with Sage and full Microsoft Office suite is preferred.
" Proficiency in Microsoft Office 365, including Excel, Word, PowerPoint, and Teams.
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What's in it for you?
" 30 days of holiday plus 8 public holidays.
" 10% monthly bonus if company sales targets are met (typically achieved 10 out of 12 months).
" Quarterly profit-share bonus.
" Pension scheme and Cycle to Work scheme (subject to successful completion of probation).
" Excellent career growth opportunities in a dynamic and expanding business.
If you're interested in the role apply here or contact me directly!