As the Master Data Administrator, you will be reporting to the Customer Services Supervisor and working with the customer services team, where you will be responsible for managing the front end of the master data and providing the highest standards of accuracy and quality. This is a full time position, which is office based in Banbury. The role will be on a fixed term contract for six months.
As Master Data Administrator, you will be responsible for:
- Responding to incoming Customer Master Data requests through telephone, mail, email & website within SLA using an email management system
- Working with various teams to co-ordinate and manage the running of audit reports as defined by the business ensuring corrections are made by the relevant teams
- Running and maintaining data on a daily basis to keep our database clean and as per business guidelines
- Overseeing the achievement and maintenance of agreed Customer Master Data standards for the UK audit reporting
- Identifying inefficiencies within the business Customer Master Data processes and offer solutions to prevent future data quality issues
- Managing workload to produce a quick and timely response
- Communicating regularly with the user base regarding new features, enhancements and changes to the system
- Managing GDPR requests and provide responses where required
- Importing data as appropriate
Key skills/attributes and experience required:
- Experience of managing large amounts of data and data structures
- Intermediate to advanced computer skills with a comprehensive knowledge of MS Excel
- Customer centric
- Strong problem solver
- Improvement focused
- Strong attention to detail, with an innovative problem-solving mindset
- SAP is preferrable but not essential
Role details:
- £24,000 - £26,000 DOE
- Six month contract
- Free parking
- Pension scheme
- Retail discount schemes
- Monday - Friday 9.00am to 5.00pm