2nd / 3rd Line Support Engineer required by an IT Service provider based in Potters Bar.
They are seeking an experienced team player to work as part of a small team to provide IT Managed Services, Cyber Security and Cloud Solutions.
Company
This client focuses on promoting growth, controlling costs, and maximizing technology's potential for businesses. They engage in meaningful conversations, provide clear guidance, and bridge the gap between technology and business goals.
They achieve and investing in people, offering the highest level of service and expertise to help clients succeed. They have key strategic relationships with industry-leading partners like Microsoft, Acronis, and Sophos. As a Microsoft Solutions Partner for Modern Work. They assists customers in boosting productivity through Cloud and Hybrid Working using Microsoft 365.
Role Description
This is a full-time role as an 2nd / 3rd Line Support Engineer. The role involves troubleshooting technical issues, providing technical support, delivering exceptional customer service. While the role is primarily located in Potters Bar, hybrid work is accepted but must live locally and ideally a car owner.
Required Skills
- Troubleshooting and technical support skills
- Microsoft Azure, server, firewall and networking is essential
- Microsoft SharePoint, OneDrive and Office 365 is essential
- Excellent problem-solving skills
- Strong communication skills
- Ability to work independently and in a team
- Relevant certifications or degrees in IT-related fields
The Candidate
- Minimum 3-years' experience in a similar role
- Substantial experience with Microsoft Office 365, Azure, and Intune is essential
- Server, networking, and firewall administration
- Virtualization (VMware and Hyper-V)
- Microsoft Azure Administration Associate and Azure Network Engineer Associate
Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, SharePoint, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Customer Service
2nd / 3rd Line Support Engineer - Hertfordshire