The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London.
Healthcare Clinic Assistants will be the first-person patients see and speak to when they arrive for their clinic appointment. They will deliver care and direction for every patient, responding quickly to their needs. Healthcare Clinic Assistants will be an integral part of the pharmacy services team working in our clinic location.
About the role
As a Healthcare Clinic Assistant you will support the patient throughout the appointment journey, ensuring a warm welcome, collecting relevant information and observing the patient during the post appointment phase before they leave. You can expect your role to include, but not be limited to;
- Greet patients arriving for pre-booked appointments.
- Explain to patients how their appointments will work, ensuring they feel well-informed
- Check patients have an appointment and ensuring they are in the right place at the right time
- Check and verify patient data with everyone
- Capture patient data and details relating to appointments on an electronic device
- Observe patients in the waiting area following their appointment and escalate any potential issues to the appropriate member of the immunisation team
- Work with sensitivity and complying with required governance, policies and standard operating procedures
- Compliance with all health and safety rules and procedures to ensure their own personal safety as well as that of other colleagues and patients
- Being a supportive member of the team, working collaboratively to achieve team and organisational goals
- You will train in basic first aid skills to support with adverse reactions
What you'll need to have
To be successful in this role you will have a professional, caring character and a true desire to help others. In addition, you will be:
- Approachable and friendly manner
- Good communication and listening skills and able to gather required data from patient
- Able to deal sensitively with anxious / distressed people
- Hold a positive and caring attitude
- Passion and energy to deliver excellent patient care
- Ability to work flexibly and respond to changing work force demand and service needs
- Digitally savvy & comfortable with embracing and navigating technology
- Experience in a healthcare setting desirable
- Observe and maintain strict confidentiality regarding any information following the Data Protection Act.
Our Benefits
We have a range of benefits that go beyond salary and offer flexibility to suit individual needs. These include:
- Competitive holiday allowance (with the option to buy more days)
- Boots Retirement Savings Plan pension scheme
- Enhanced Maternity / Paternity / Adoption leave pay
- £100 gift card for colleagues expecting/adopting a baby
- Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes
- and much more (exclusions may apply, eligible roles only)
- Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week
- Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)
- Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship.
- *All rewards and benefits are subject to change and eligibility.
Why Boots?
We're always looking for people who care; people who change things for the better. You'll join a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, and we are passionate about embracing the diversity of our colleagues by providing a positive and inclusive working environment for all.At the heart of everything we do at Boots, it's with you, that we can continue to change for the better. This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.