Company description:
DSV – Global transport and logistics
DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career.
Read more at www.dsv.com
Job description:
Key Tasks & Responsibilities
Day to day responsibility for the running of the contract in a customer service capacity.
Meet the customer's operational requirements.
Ensure deliveries are made on time in full.
First line support for customer and DSV to ensure that all issues are proactively handled.
Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.
Skills and Competencies
Good communication skills
Good organization skills and effective time management
Manage time effectively.
Attention to detail.
IT Literate in Microsoft Office
Problem solving
Understanding of CargoWrite is desired, however training can be given.
Profile description:
This role will provide a customer focused administration service on selected accounts. Working directly with the client's customer service team to achieve delivery targets on orders as per customer requirements.
Responsible for the operation of the Warehouse function. Supporting the Management Team with the day-to-day operation of the warehouse, responsible for a team of operators and ensuring an efficient warehouse operation in achieving business targets.
Provide line management to the team, coordinating their workloads, providing support to ensure that the team delivers.
Monitoring any issues and ensuring production targets, KPIs, and quality standards are achieved, in order to meet the requirements of the customer.
Develop the team by focusing on individual performance and support requirements to achieve high standards, whilst fostering a culture of working safely. The ideal candidate must be driven and want progression throughout DSV
We offer:
What can we offer you?
Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 75,000, operating in over 95+ countries.
Be part of a company that has strong ambitions and targets for sustainability initiatives, both internally and externally. For further details on how DSV is working towards these targets, please see here.
Be part of a company that has strong company values, to find out more about DSV, including our Values, click here.
In addition, we can offer access to a selection of employee benefits, such as:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.
Eyecare Voucher Scheme